Specialist Mortgage Broker
Bad Credit
If you have credit issues but are looking to secure a mortgage or re-mortgage, here are practical steps to improve your chances:
By following these steps, you can enhance your eligibility for a mortgage or re-mortgage despite past credit issues.
Your options may be better than you think, that’s why it is vital to seek professional advice.
We have access to whole of market for mortgage products and so are fully equipped to offer a bespoke solution to your individual circumstances.
Free consultation, no obligation
Get a tailored solution
Same day decision in principle
Soft credit search at decision in principle stage
Explore debt consolidation options
Access to 1000’s of mortgage products
Support from start to finish
Our mortgage experts are committed to finding creative solutions tailored to your unique circumstances. We'll work closely with you to understand your financial goals and explore all available options to secure a mortgage that suits your needs.
Additionally, we provide comprehensive guidance and support throughout the entire mortgage process. From assessing your credit situation to helping you improve your credit score, we're here to empower you with the knowledge and resources you need to take control of your financial future.
Don't let past financial challenges stand in the way of your homeownership dreams.
Take the first step towards a brighter future by getting in touch with us to discuss your current situation, book your free no obligation appointment.
Elaine was amazing throughout our whole mortgage experience. Any time we had questions, she would message us back immediately and put our minds at rest. She was extremely knowledgeable about all aspects and knew the answer for all of our worries and questions. Elaine was very personable throughout our experience and was very happy for us when everything was approved. I would highly recommend Elaine.
28 July 2026
I cannot thank Elaine enough for all the work they have put in to help me with my first time buying a property. They took a lot of the stress off of me by organising the mortgage and solicitors, which was a huge help. Elaine kept me up to date throughout the process and was more than happy to answer any questions I had. Thank you again Elaine.
16 July 2026
I don’t normally write reviews, but Elaine truly deserves this. I first discovered Elaine on TikTok, where she shared that NHS bank work could be a positive factor in a mortgage application. That video changed my mindset and made me believe that owning my own home was possible. I reached out to Elaine, and from day one she was kind, patient, approachable, and genuinely supportive. She guided me through every step of the mortgage process, explained everything clearly, and worked hard to secure my mortgage offer. What makes Elaine special is that her support didn’t stop after the offer was received. She continued to check in, provide advice, and go the extra mile. She truly cares about her clients and wants to see them succeed. I am grateful for the role she has played in helping me move closer to achieving my dream of owning a home. If you are looking for a mortgage broker who is knowledgeable, trustworthy, and genuinely cares, I highly recommend Elaine.
16 July 2026
We cannot thank Elaine Buck at Penguin Mortgages enough for the outstanding support, dedication and expertise she showed throughout our remortgage journey. As two NHS staff members, we knew our situation was not the simplest case. After having difficulties with other mortgage advisors previously and feeling like our circumstances were not fully understood, we were unsure whether we would be able to achieve the outcome we had been working towards. Finding Elaine and Penguin Mortgages was a turning point. Penguin’s specialist knowledge of NHS staff and the complexities around NHS income, payslips, enhancements and the way NHS employees are paid made such a difference. Elaine genuinely understood our circumstances and knew how to approach our case in a way that other advisors had not been able to. From the very beginning, Elaine was exceptional. She took the time to listen, understand every detail of our situation, and explain everything clearly. Mortgage processes can be overwhelming, but Elaine has an incredible ability to break down complicated information and make it easy to understand, giving us confidence every step of the way. She was patient, professional, approachable and always available to answer our questions. Nothing ever felt like too much trouble. Elaine kept us updated, guided us through each stage, and made what could have been a very stressful experience feel seamless and manageable. Most importantly, Elaine went above and beyond. She didn’t just find us a mortgage solution — she fought to secure the result we had been hoping for despite our challenging circumstances. After previous setbacks, she achieved what others could not, and we are incredibly grateful for her commitment, knowledge and determination. We honestly could not recommend Elaine and Penguin Mortgages highly enough. If you are NHS staff and looking for a mortgage advisor who truly understands your situation, listens to you and genuinely cares about getting the best outcome, Elaine is the person you want on your side. Thank you so much, Elaine — your support has meant more than you know. 💙
27 June 2026
I had an excellent experience working with Elaine at Penguin Mortgages. She is always happy to help and took the time to answer every question thoroughly and clearly. Her advice was detailed, professional, and made the whole process much easier to understand. They were also incredibly friendly and quick to respond. I really appreciated their support and would highly recommend them to anyone looking for reliable and knowledgeable mortgage advice.
22 May 2026